Shipping cost: $35 flat rate worldwide, shipped from South Korea.
USA orders
USA orders: a FedEx account number is required at checkout. If you do not have one, shipping is available via FedEx Priority for $65.
Carriers
Carriers: we ship with FedEx, DHL, UPS or EMS. Our team selects the most reliable carrier for your destination.
Processing time
Processing time: items in stock ship within 1–2 business days. Some items are supplied to order and take 1–4 business days to arrive from our supplier before dispatch.
Delivery time
Delivery time: usually 3–7 business days after dispatch, depending on destination and customs. All delivery times are estimates.
Tracking
Tracking: once your order ships, the tracking number is uploaded to your Inbox on this website. You can follow it with the 17TRACK app.
Bulk orders
Bulk orders: shipping for large or discounted orders is charged at the actual carrier cost, with no markup.
Shipping, Customs & Refund Policy
1.Shipping and Delivery
1.1We ship orders to the address the Buyer enters at checkout. Please check it carefully; we are not responsible for delays or losses caused by an incorrect address.
1.2We ship with international couriers such as FedEx, DHL, UPS, and EMS.
1.3Once the order ships, we upload the tracking number to the Buyer's inbox on our website. Tracking is available through the 17TRACK app. The Buyer is responsible for following the tracking.
1.4When the carrier's tracking shows a package as delivered, the order is considered delivered. We do not compensate for packages lost or stolen after delivery.
1.5Delivery times are estimates. They can change due to destination, customs, or carrier conditions.
1.6We do not refund or replace shipments that could not be delivered because the recipient was unavailable, did not respond, or did not collect the package.
2.Duties, Taxes, and Customs
2.1International orders may be inspected by customs and may be charged import duties, taxes, or other fees.
2.2These charges are not included in our prices. They are the Buyer's responsibility.
2.3If the Buyer does not pay required duties or provide requested documents, the package may be delayed, returned, or destroyed. We are not responsible for these outcomes, and no reship or refund is offered in this case.
2.4If unpaid charges are later billed to us, we may recover them from the Buyer. The amount will be added to the Buyer's account and must be paid before any new order is processed.
3.Reship Policy (Customs Seizure or Loss)
3.1First orders only. We offer one complimentary reship if a Buyer's first order is lost in transit, or seized or refused by customs, and this is confirmed by the carrier.
3.2Instead of a reship, we may offer a refund, at our choice. All refunds under this section are issued minus the shipping fee paid. For example, if the Buyer paid $135 including $35 shipping, the refund will be $100.
3.3If the reshipped package is also seized, lost, or returned, we will refund the order as store credit only, minus the shipping fee paid. This store credit is offered one time per Buyer.
3.4Repeat orders are not eligible for reship or refund in case of customs seizure or loss in transit.
3.5Excluded countries. Reship is not available for orders shipped to Portugal, Italy, Spain, Mexico, Turkey, Brazil, or India. Customs in these countries is very strict, and orders ship there entirely at the Buyer's own risk.
3.6Waiting period. Before we can act, we must confirm the status with the carrier. This can take up to 14 days from the date the Buyer contacts us. If we receive an update sooner, we will reply right away.
4.1Refunds, replacements, or store credit are issued only when items are confirmed defective, incorrect, or missing from the order.
4.2We do not accept returns or exchanges for change of mind.
4.3Refunds to the original payment method are possible only within 14 days of purchase. After 14 days, all refunds, including those under Section 3, are issued as store credit for future orders.
4.4Return shipping costs are paid by the Buyer, unless the return is due to our mistake.
5.Limitation of Liability
5.1We are not liable for damage or loss caused by misuse of products, procedures performed by unqualified persons, regulations in the Buyer's country, customs seizure (except as stated in Section 3), or carrier delays.
6.Ownership and Risk
6.1Ownership of the goods passes to the Buyer once we receive full payment.
6.2Risk of loss or damage passes to the Buyer once the goods are handed to the carrier, except for the reship protection described in Section 3.